Terms & Conditions

These terms cover two things: your use of this website, and the standing terms on which ADNAP Digital Agency (“ADNAP”, “we”, “us”) takes on client work. ADNAP is a trading name of an independent studio working from Kerala, India and Ontario, Canada. Sections 1 to 4 apply to anyone reading the site. Sections 5 to 14 apply once you engage us on a project.

Where a signed proposal, statement of work or written agreement says something different, that document wins and these terms fill in the gaps around it.

1. Using this website

You are welcome to browse, read and share this site. You may not attempt to break into it, scrape it at a volume that degrades it for other people, probe it for vulnerabilities without our written permission, or use it to send unlawful, abusive or misleading material. We may withdraw access if you do.

2. Our content

Everything on this site — the writing, design, code, illustrations, animation, photography and the ADNAP name and logo — belongs to us or to the clients who commissioned it, and is protected by copyright and trade mark law. You may quote or link to it with attribution. You may not republish it as your own, resell it, or use it to train a model or build a competing offering without our written permission.

Client work shown in our portfolio appears with permission and remains the property of the client concerned.

3. Accuracy and availability

We keep this site accurate and current, but we do not guarantee that it is free of errors or that it will always be available. Nothing here is professional advice, and case studies describe what happened on those projects rather than what will happen on yours. We may change or remove any part of the site at any time.

4. Enquiries are not a contract

Submitting the contact form starts a conversation; it does not create a contract, reserve capacity in our schedule, or oblige either of us to proceed. Please do not send confidential material through the form.

5. Quotes and scope

Quotes are valid for 30 days and are based on the scope described in the proposal. Work that falls outside that scope — extra pages, additional deliverables, a changed direction after approval — is quoted separately and started only once you have approved it in writing. We will always tell you before something becomes a change to scope rather than after.

6. Payment

Unless the proposal says otherwise, projects begin on payment of a deposit, with the balance invoiced at the milestones set out in that proposal. Invoices are payable within 14 days. We may pause work on an overdue account, and final files, source files and handover are delivered once the final invoice is settled. Prices are quoted exclusive of GST and any other tax, duty or bank charge that applies, and exclusive of third-party costs — stock assets, fonts, hosting, domains, paid plugins — which are billed at cost. Where an invoice is issued in a currency other than Indian rupees, you carry any exchange-rate difference and your own bank’s transfer fees.

7. Your responsibilities

Projects run on time when content, feedback and approvals arrive on time. You agree to provide the material we ask for, to give consolidated feedback within the agreed windows, and to confirm that any text, images, fonts or trade marks you supply are yours to use. Delays on your side move the schedule; a project left dormant for more than 60 days may be re-quoted at current rates.

8. Revisions and approval

Each stage includes the number of revision rounds named in the proposal. Approving a stage means we build on it, so revisiting an approved stage later is new work. Once a project is delivered and approved, we will fix defects in what we built for 30 days at no charge; changes that are not defects are quoted as new work or covered by a support retainer.

9. Ownership of the work

On full payment, ownership of the final approved deliverables transfers to you. We keep ownership of our working files, internal tooling, and the underlying methods and know-how we bring to every project, and we retain the right to show the finished work in our portfolio and marketing unless you ask us in writing not to. Third-party components — fonts, stock, libraries, plugins — stay under their own licences, which pass to you as licences, not as ownership.

10. Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these terms.

11. Liability

Neither of us is liable to the other for indirect or consequential loss, lost profits, lost revenue or lost data. Our total liability in connection with a project is limited to the fees you have paid us for that project. Nothing in these terms limits liability that cannot be limited by law, including for fraud or personal injury.

12. Ending a project

Either of us may end a project in writing. If you do, you pay for the work completed and any committed third-party costs up to that point, and deposits already paid are not refundable. If we do, we will hand over everything completed and paid for and refund anything billed but not yet earned.

13. Governing law

ADNAP works from Kerala, India, with a team member in Ontario, Canada, and takes on clients worldwide. Which law applies depends on where you are:

• If you are based in Canada, these terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction.
• If you are based anywhere else, these terms are governed by the laws of India, and the courts at Ernakulam, Kerala have jurisdiction.

In both cases the jurisdiction is non-exclusive: either of us may bring proceedings in any other court that has jurisdiction, and either of us may seek urgent injunctive relief wherever it is needed. If you are a consumer rather than a business, none of this removes any protection you have under the mandatory law of the country you live in.

Before either of us starts proceedings we will try in good faith to resolve the matter by talking to each other, and we will each give the other 30 days’ written notice of the problem and a chance to put it right.

14. Changes to these terms

We may update this page as our services change. The version in force for your project is the one published when the project was agreed, and the date at the top tells you when this page last changed.

15. Contact us

Questions about these terms? Email hello@adnapcreative.com or call +1 (226) 582-1559 / +91 62389 52785.